General Info
What does Bathroom Spare Parts sell?
Genuine and compatible replacement parts for bathrooms, including shower valves, taps, cistern spares, toilet seats, wastes, and more.
Can you help identify a part?
Email sales@bathroomspareparts.co.uk with photos and details — our team will identify the correct part.
What are “special order” items?
Ordered on request (non-stocked, custom). Typically non-cancellable, non-returnable unless faulty.
Stock & availability?
Some items are non-stock or direct from manufacturer, which may mean longer lead times. Check if urgent.
Are all products genuine?
Yes, unless clearly marked as compatible alternatives.
Do you stock discontinued models?
Yes — Contact Us with a photo or code and measurements for alternatives.
Do you offer trade accounts?
Yes — for bulk pricing and dedicated service. Contact Us for details.
Ordering & Payments
How do I place an order?
Browse products by brand, category, or part type, add to basket, and checkout securely online.
Can I order by phone or email?
Yes — for complex or trade orders, call 020 3940 9330 or email sales@bathroomspareparts.co.uk.
What payment methods do you accept?
Visa, Mastercard, PayPal, and most major debit/credit cards.
Is your checkout secure?
Yes — SSL encryption protects all payment details.
Delivery & Shipping
Delivery charges:
£4.50 for orders under £18 (inc VAT)
£6.50 for orders over £18
Free delivery on orders over £180 (UK mainland only)
Delivery time:
In-stock items usually dispatched in 1–2 working days. Delivery typically takes 2–5 working days.
Can I track my order?
Yes — tracking details are emailed once dispatched.
Can I collect my order?
Collection by appointment only. Contact Us first.
Returns, Refunds & Cancellations
Can I return an item?
Yes — unused items within 30 days, in original packaging.
Are there restocking fees?
20% may apply for cancellations after dispatch.
Are special order items returnable?
No — non-stock or custom items are non-refundable unless faulty.
My item arrived damaged — what should I do?
Contact Us within 48 hours with photos of the item and packaging.
Warranty & Faulty Products
What warranty do your products have?
Most parts carry a manufacturer’s warranty (12–24 months). Terms vary by brand.
How do I claim under warranty?
Contact Us with proof of purchase, photos, and a description of the fault.
What if I fitted an item and it’s faulty?
Stop using it immediately and Contact Us before removing or refitting. We’ll guide you on next steps.
Top FAQs
I found the part listed but not sure if it fits — what should I do?
Contact our technical team with as much detail as possible (photos, model numbers, measurements) and we’ll assist you in confirming compatibility before you place your order.
What happens if the part I need is out of stock?
If a part is out of stock, we’ll notify you and provide an estimated restock time or offer a compatible alternative wherever possible.
How do I contact your customer support team?
You can call 020 3940 9330, email sales@bathroomspareparts.co.uk, or visit our Contact Us page.
What should I do if my order is missing or damaged?
Contact Us with your order number and photos if applicable — we’ll arrange a replacement or refund.
Can I get advice on fitting or installation?
Yes — our Videos & Manuals page or our Blog offers guides, and our UK-based technical team can provide further help.
Policies
Contact & Escalation
How to reach support: Contact Us.
Opening hours: Monday–Friday, 8 am – 4 pm.
Product Help
Need further help?
Contact Us for assistance with product identification or compatibility.
What are BSP Thread Sizes?
British Standard Pipe (BSP) thread is a standard thread type used extensively across the globe for plumbing connections (but not in North America). The standard defines the number of threads per inch (pitch) as well as the angle that each thread is engineered to. BSP threads have rounded valleys and troughs with a 55-degree pitch (this is known as Whitworth type).
There are two types of BSP threads: Tapered (BSPT) and Parallel (BSPP). The vast majority of BSP threads for water fittings are parallel.
For more info click here.