Phone
Call our team
Contact Us
Questions, quotes, or order support — we're here to help.
General enquiries
Address
Visit / Collections / Returns
Unit 2 Haslemere Industrial Estate
Charlton Mead Lane, Hoddesdon
EN11 0DJ, United Kingdom
Opening Hours
| Mon–Tue | 08:00 – 16:00 |
| Wed | 09:00 – 16:00 |
| Thu–Fri | 08:00 – 16:00 |
| Sat–Sun | Closed |
Product Help
Tap Spare Parts Help
Brand • Range • Photos • Cartridge sizes, Handles
Shower Valve Help
Valve body • Without handles • Cartridge sizes
Toilet Spare Parts Help
Internals • Buttons • Fill/flush valves, Toilet Seats
Shower Enclosure Help
Rollers • Hinges • Seals • Handles and many more
Photo & Measurement Guides
Orders & Returns
Collections and returns are possible from our Hoddesdon warehouse.
- Bring your order number when collecting
- Include your order number inside the returned parcel
- Free parking on-site
Need Help Fast?
Before contacting us, you might find quick answers in our Help Centre — covering:
- Order & Payment Information
- Returns & Refunds
- Warranty & Faulty Products
- Top FAQs
- Policies
Frequently Asked Questions
How quickly do you reply? +
We aim to reply within one working day. For urgent order issues, please call us.
Can I return an item? +
Yes, please fill out a returns form before sending returns so we can process them swiftly. 
Click here to download
How do I place my order? +
You can place an order online, via phone or email.
Can I collect from you? +
Yes, subject to availability. Ask our team for details.