Phone
Call our team
Contact Us
Questions, quotes, or order support — we're here to help.
General enquiries
Address
Visit / Collections / Returns
Unit 2 Haslemere Industrial Estate
Charlton Mead Lane, Hoddesdon
EN11 0DJ, United Kingdom
Opening Hours
| Mon–Tue | 08:00 – 16:00 |
| Wed | 09:00 – 16:00 |
| Thu–Fri | 08:00 – 16:00 |
| Sat–Sun | Closed |
Product Help
Photo & Measurement Guides
How to Measure Tap & Shower Cartridges Tips for Sending Toilet Seat PhotosOrders & Returns
Collections and returns are possible from our Hoddesdon warehouse.
- Bring your order number when collecting
- Include your order number inside the returned parcel
- Free parking on-site
- Counter closes 15 mins before end of day
Frequently asked questions
How quickly do you reply?
We aim to reply within one working day. For urgent order issues, please call us.
Can I return an item?
Yes — please request a returns form before sending returns so we can process them swiftly.
How do I place my order?
You can place an order online, via phone or email.
Can I collect from you?
Yes, subject to availability. Ask our team for details.