Amid the very fast developing coronavirus situation, we would like to reassure you about the actions we are taking to enable our normal business activities to continue.
We will be reviewing official UK Government/NHS guidance on an ongoing basis, but for now, it is very much business as usual at Venezia Marketing & Distribution LTD TA Bathroom Spare Parts & Choice Replacement Toilet Seat Shop. Our offices remain open, and our website is available and fully operational for your convenience 24/7.
Safety of course remains our highest priority. To make sure our customers, colleagues and suppliers stay safe at our offices/warehouse, we are ensuring that cleaning and hygiene protocols are even more rigorous than usual.
All of our colleagues are following personal hygiene guidance and being asked to regularly wash their hands for a minimum of 20 seconds multiple times throughout the day. Alcohol-based hand sanitisers have been supplied throughout the building for staff to utilise frequently as needed. We have also put new guidance in place regarding the use of shared areas (such as staff kitchens) to protect our employees.
We have stopped all physical non-critical business meetings taking place until further notice, including non-delivery visits from suppliers, training, and face-to-face meetings. Instead, we are conducting these sessions using conference calls, phone calls, and video calls where possible. We are taking this approach as a proactive preventative measure.
PLEASE NOTE OUR TRADE COUNTER IS NOW CLOSED TO THE GENERAL PUBLIC. WE ARE NOT ALLOWING CUSTOMERS TO VIST OUR OFFICES UNTIL FURTHER NOTICE. SORRY FOR ANY INCONVENIENCE THIS HAS CAUSED. ORDERING FROM THE WEBSITE IS NOT EFFECTED
We are in constant dialogue with our suppliers and at the moment are not experiencing any supply concerns. We are still receiving regular deliveries from all our suppliers, so please rest assured that your orders will be fulfilled as you would expect.
Should the situation change and we experience any product supply disruptions, we will update this page and will place notices on individual product pages to highlight stock shortages.
Delivery Time Scale
Once the order has been dispatched from our warehouse, we use several couriers the main courier is Royal Mail for all UK parcels. We send these out on either a 24/48hr service. We are noticing a delay on parcels reaching the correct destination, due to the amount of staff Royal Mail currently have out of work. We are unable to advise on what areas are worse hit, because 90% of our parcels are still reaching the destination on time. Please be patient and keep an eye on the tracking number which will be emailed to you.
Concerns or Questions
If you have any questions, issues or concerns about any of the above, please contact us via the normal means. Our customer service team are all still available during our standard opening times. Please take care and stay safe through this continued period of uncertainty.
In the meantime, thank you for shopping with us.
Bathroom Spare Parts