Privacy Policy

Last updated: [11/07/2025]

Privacy Policy explains how we collect, use, share and safeguard your personal data when you visit or make a purchase from our website.

Who We Are

Venezia Marketing & Distribution Co LTD
Trading as Bathroom Spare Parts
Unit 2 Haslemere Industrial Estate
Haslemere Road
Hoddesdon
EN11 0DJ
Email: sales@bathroomspareparts.co.uk
Telephone: 0203 940 9330

We are the data controller responsible for your personal data under applicable UK data protection law.

What We Collect

We may collect the following types of personal information:

• Your name and payment details
• Contact details including email address and phone number
• Delivery address and billing address
• Demographic data such as postcode and preferences
• Order and purchase history
• Communications with us (emails, messages, phone calls)
• Information provided via surveys, reviews or promotions
• IP address, browser type, and device information

Why We Collect Your Data

We use this data to:

• Process and deliver your orders
• Provide customer support and respond to enquiries
• Improve our products and services
• Manage reviews via Trustpilot and Reviews.co.uk
• Contact you with relevant updates, promotions, and service information (only if you’ve opted in)
• Fulfil legal or tax obligations

Our Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to use your personal data:

• Contractual – to process your order and deliver goods or services
• Legitimate Interests – for analytics, service improvement, fraud prevention, and direct marketing to existing customers
• Consent – for sending you marketing emails if you’ve opted in
• Legal Obligation – for complying with legal and tax requirements

How Long We Keep Your Data

We only keep your personal data for as long as necessary. Typically:

• Order and payment data: Up to 7 years (for tax/legal reasons)
• Email preferences and marketing consents: Until you withdraw consent
• Reviews and feedback: Up to 2 years
  After this, data is securely deleted or anonymised.

How We Keep Your Information Secure

We have put in place appropriate physical, electronic, and managerial procedures to protect your data against unauthorised access, loss, or misuse.

All payment information is encrypted and handled securely by our payment providers. We do not store your card details.

Cookies and Tracking

We use cookies and similar technologies to:

• Improve your browsing experience
• Analyse website traffic and performance
• Remember your preferences
• Show you relevant ads on other platforms (if you consent)

You can manage your cookie preferences via our cookie consent tool or your browser settings. Please note, disabling cookies may limit functionality.

For more, see our [Cookie Policy].

Sharing Your Data

We may share your data with:

• Couriers and delivery partners to fulfil your orders
• Payment providers (Clear Accept, PayPal) for transaction processing
• Review platforms (Trustpilot, Google Reviews) to request service feedback
• Marketing and analytics platforms (e.g. Google, Meta, Go High Level)
• IT service providers for hosting and security

We never sell your personal data to third parties.

International Transfers

Some of our third-party service providers may store or process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or UK adequacy regulations.

Profiling and Advertising

We may use data (e.g., browsing history or purchase behaviour) to:

• Show personalised product recommendations
• Display relevant ads across platforms like Google and Facebook
• Improve our marketing campaigns through analytics

You can opt out of personalised ads via your browser or platform settings.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data (where legally allowed)
• Restrict or object to certain data processing
• Withdraw your consent at any time
• Request a copy of your data in a portable format
• Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise any of these rights, contact us at sales@bathroomspareparts.co.uk

Marketing Communications

You will only receive marketing communications from us if you have opted in. You can opt out at any time by:

• Clicking the “unsubscribe” link in our emails
• Emailing us at sales@bathroomspareparts.co.uk

We may also contact you with order updates or service messages, which are not considered marketing.

Links to Other Websites

Our website may include links to other sites. We are not responsible for the privacy policies or practices of those third-party websites.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.