Don't worry we all make mistakes when ordering online. We offer a 30 day product money back guarantee. 

If the mistake is ours and you have received a faulty or damaged item we apologise and we will require you to email images along with your order number and we will then organise a replacement for you. 

What information do we need
When returning a product we need a copy of your order, please include a delivery note or invoice when retuning the item. If you do not have this please email us and we can email a copy to you to include. 

30 Day Money Back Guarantee
Due to the UK long distance selling act customers are allowed 14 days to return an item. We have extended this to 30 days as we know how busy you all are and 2 weeks goes in a blink. 

Faulty Goods
All delivers should be checked within 48hrs of receiving. If orders have been received damaged or incorrect this must be reported within the 48hrs. Please email images with your order number to

How To Return Items Back To Us
Please send returns to 

Bathroom Spare Parts
Kitts End Farm
Kitts End Road

If you need any further information regarding your return please do not hesitate to contact us first. 

020 3940 9330 
020 3940 9330