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Villeroy & Boch Spare Parts

Official UK Supply Partner

VILLEROY & BOCH
SPARE PARTS.

Browse Villeroy & Boch spare parts for kitchen and bathroom products, including mixer taps, basin fittings, shower spares and toilet components. Not sure what you need? Use our Villeroy & Boch Identification Service by emailing a photo and we will help you match the correct part.

Please Note: Some Villeroy & Boch parts and codes have been modified or superseded. We are happy to provide the most current pricing as and when requests are sent through.

Technical Support Portal

Not sure? Email us a photo

Identify your part Browse V&B spares Model ID guide FAQ

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Villeroy & Boch Spare Parts

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Villeroy & Boch Identification Service

If you cannot find a model code or part number, do not guess. Email us clear photos and we will help identify the correct Villeroy & Boch spare part for your product. This reduces incorrect orders and helps you get the required part first time.

Send photos. We identify. You order with confidence.

Prefer a quick start? Email now

What to send

One photo of the full item (tap, shower, basin, cistern)

Close up photos of any markings or codes

Photo of the removed cartridge or valve from multiple angles

Basic measurements in mm (width, length, spline count if possible)

Short note describing the issue (dripping, running, temperature swings)

How it works

Step 1: Email photos and relevant details
Step 2: We identify the closest match
Step 3: You order the correct spare part

Email identification team

Tip: Include a ruler in one photo so we can judge size accurately.

Model Identification Guide

Villeroy & Boch model codes and markings are often found on the back of ceramic items, valve bodies, or cartridge bases. Use the guide below for better identification before you order.

Infrastructure	Point of ID	Output
Bath Taps	Base plate area, underneath lever handle, or cartridge housing	Model code (e.g., AB1234)
Toilets	Inside cistern or under the flush mechanism	Cistern code
Showers	Handle, back of the cartridge, or valve body	Cartridge type
Basins	Underneath of basin, on the edge or near the tap hole	Basin model and code

Common Spare Parts

The most frequently requested Villeroy & Boch spares include mixer cartridges, washer kits, flush valve seals, and showerhead components. If you are unsure which version you need, use the Identification Service above.

• Mixer Cartridges: Typically required for resolving dripping taps and temperature issues.

• Washer Kits: Commonly used for preventing leaks in tap and shower connections.

• Flush Valve Seals: Essential for fixing running toilets and ensuring efficient flushing.

• Showerhead Components: Needed for maintaining optimal water flow and pressure.

Common Faults and Fixes

Tap dripping

Usually caused by a worn mixer cartridge or seals. Identify the cartridge by dimensions and spline count to ensure a correct match.

Cistern running

Commonly linked to a flush valve seal or diaphragm. A photo of the valve assembly helps confirm the type.

Shower temperature swings

Often caused by a worn thermostatic cartridge or seal pack. Identification is best done using a removed cartridge photo plus measurements.

Weak flush

A worn flush valve seal or incorrect lift height can reduce flushing performance. Photos of the flush mechanism help identify compatible spares.

Slow filling

Commonly caused by an inlet valve washer, diaphragm, or debris in the fill valve. A photo of the inlet valve helps confirm type.

Leak at seals

Perished O-rings or seal packs can cause leaks around cartridges and valve bodies. Identification is easiest with close up photos and measurements.

Technical Support FAQ

How do I identify my Villeroy & Boch cistern model?+

Check inside the cistern for a sticker or moulded code. If no code is visible, email us clear photos of the internals.

My Villeroy & Boch tap is dripping, what do I need?+

Dripping is commonly caused by a worn mixer cartridge or seals. Matching the cartridge profile using photos and measurements is the safest route.

What photos should I send for the Identification Service?+

Send a full item photo, close ups of markings, photos of the removed part, and a measurement reference such as a ruler for scale.

How do I identify a flush valve type?+

Look for moulded markings on the valve body and note the tower layout. A clear photo of the valve in the cistern often confirms the style quickly.

What if my part has no code or markings?+

That is common on older parts. Photos and measurements often allow identification by shape, spline count and dimensions.

Do Villeroy & Boch and other brands share internal parts?+

Some components are shared across ranges, but identification using model codes or part photos is the safest way to confirm compatibility.

Can you help if I only have the front of the tap or shower?+

Yes, but identification is faster if you can include a photo of the removed cartridge or internal valve along with any measurements you can take.